Frequently Asked Questions
FAQs when hiring from a Bike Hire Station
When are you open?
All bike hire stations are open 24/7 – they never close. This allows you to start and finish your ride at your convenience.
What periods can I hire for?
We offer 1 hour, 4 hour, 24 hour and 72 hour hires, on all our bike hire stations. For longer periods please contact us.
Is there a discount for hire multiple bike?
No, the station cannot distinguish, each bike is a separate hire
What are the payment options?
Credit Card only, no Amex Diners, Debit Cards or cash
Where do I get helmets or bike locks?
Free helmets, maps and bike locks from nearby retailers listed on the bike station. These should be returned to the same retailer after your ride.
Do you have child seats?
Yes. More than half the bikes in each station have rear child seats. A child seat will hold one child with a maximum weight of 22 kg. Ensure your child is strapped in safely & fitted with a helmet. Never leave your bike unattended with a child in the child seat.
Are there bikes for children?
Yes. Most stations have bikes for children from 110 cm and taller, with some larger locations having bikes for smaller children. Check out the nearest location as we are always expanding our fleet of bikes
Are there Tandem bikes?
In some locations we do have tandems, check out your nearest location as we are always expanding our fleet of bikes.
Do I get a refund if I return the bike early?
No. If you have returned the bike early because of a problem please ring us and we will endeavour to help.
What happens if I bring the bike back late?
As stated on the station, there will be an extra charge if the bike is returned more than 10 minutes after your hire period. This will be at the 1 hourly rate of $14/hr.
Can you book a bike?
No. Bikes in stations cannot be booked or reserved. However most hires are for short periods so there are always bikes coming and going.
Can I be sure there are bikes when I get there?
No. Bikes in stations cannot be booked or reserved. However most hires are for short periods so there are always bikes coming and going
Can I change my bike?
Yes. Just return the unwanted bike and go through the process to hire another bike including the swiping of your Credit Card. You will NOT be charged again providing your bike change is within your initial hire period. You can change bikes as often as you want within this initial hire period
What to I do if bike does not release?
Repeat the hire process using same card. You will not be charged again, if you are please contact us on 0414 84 82 84. For a video of the process click here
What happens if I have a puncture or problem with the bike?
When hiring from the station one stipulation is that the bike must be returned to the station. There you can select another bike at no extra cost. If there is ever an issue or breakdown just return to the bike station and contact us. Refunds can be given immediately just ring 0414 84 82 84. Most bikes have airless tyres so punctures don’t occur
How do I know that the bike has been locked in securely after I return it?
Return the bike to the station from which you hired it and lock it into a vacant dock by pushing in and pulling out the bike. If the bike stays in the dock, you know that you have returned it securely. If the bike does not lock in, push it in again little more firmly
Do I need a helmet?
Yes. It is compulsory in Australia for all bike riders to wear a helmet. Large fines (over $300) are in place and police are actively looking for riders without helmets. All road and bike path rules need to be followed, for more road rules click here
Do you have different sized helmets?
Yes. We have 3 sizes of adult helmets, plus youth’s & children’s helmets (for rear child seats) – all adjustable
Do I need photo ID?
All bike riders need to carry photo ID when riding. The police may ask to sight this if you are suspected of committing an offence. A photo on your phone of all relevant pages is acceptable
Can I hire a bike at night?
Yes. To ride the bike at night, lights are required but you can wheel the bike to your location if hiring for a few days
Can I rent a bike if I am less than 18 years of age?
Yes, but you need an adult to accept the waiver before hiring
Can I contact you by Phone?
Yes. Call for any enquiries or issue. Mobile 0414 84 82 84 or email at firstname.lastname@example.org
Do any bikes have training wheels?
Possibly, at some of our larger locations. See your nearest location Home Page as we are always expanding our fleet of bikes
What happens if I don’t agree to accept the waiver?
You will be unable to hire a bike. The waiver fulfills our insurance obligations
For longer term hire or groups greater than 8 persons, we may be able to deliver bikes so contact us on 0414 84 82 84